We're updating our GDPR terms

We are contacting you as the billing contact or technical contact for platform.ly product.

We want to let you know that we are retiring the platform.ly Customer Agreement and replacing it with new legal terms that are specific to deployment type (cloud or on-premise).

Here are some of the key changes:

• Separating software and cloud terms: Whereas the current platform.ly Customer Agreement covers both our cloud and on-premise deployments, the new terms are split into a Cloud Terms of Service (covering our "cloud" services) and a Software License Agreement (covering our "server" and "data center" products). Tailoring our terms to the product deployment will make them easier to read and understand.
• Making cloud terms more robust: Our new Cloud Terms of Service include an industry-standard warranty against viruses, Trojan horses or similar harmful materials, clarification around your organization’s administrative roles and activities, and the ability to request and complete our Data Processing Addendum (DPA) to help our customers meet their onward transfer requirements under the General Data Protection Regulation (GDPR).

We've put together a summary of the most notable changes and also created FAQs to help you understand the changes taking place. As the above highlights do not cover every change, we would encourage you to read the full text of the new Cloud Terms of Service and Software License Agreement.

The new terms go into effect on November 1st 2018 for free accounts and new purchases. For existing paid subscriptions the new terms will take effect on your first renewal after the November 1st 2018. If you choose not to accept the updated terms, please make sure to cancel your support or cloud subscriptions prior to your next renewal, deactivate your auto-renewal settings, and refrain from ordering new platform.ly products.

Note: If you are a party to the platform.ly Government End User Agreement or an Enterprise License Agreement, these updates are subject to the terms that govern modifications to your existing agreement with us.

Thank you for being platform.ly customer!

John Smith
CEO at platform.ly

If you have any questions, feel free to message us at example@email.com.
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